contact, delivery and returns info
Heaven Apparel Ltd
11/12 Trafalgar Street
East Sussex, BN1 4EQ
Tel: +44 (0)1273 620761
Company reg: 10104483
1. Prices and taxes:
All prices displayed are in GBP and inclusive of VAT at the current rate. If the purchase is made by a customer living outside the EU, the goods will be sold including UK VAT.
Local import taxes may be applied to deliveries outside of UK and excluding the EU which will be your responsibility. The customs office may hold your goods if the local import taxes are not paid. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
2. Shipping and delivery:
All UK orders are shipped via Hermes or Royal Mail.
Our Standard Delivery within UK takes 2 to 3 working days.
International orders are shipped with Royal Mail/Post and can take between 2-3 weeks for delivery.
For EU orders, shipping costs will be calculated at the checkout. Delivery will be between 10-15 days. All orders will be delivered duty and taxes included. There will be no hidden extra costs.
Please note that any orders placed over a bank holiday period will not be dispatched until the next working day.
Remember that the times indicated consider only working days (Monday-Friday) and delays may be incurred during public holidays.
Shipping Charges (GBP):
UK orders - £2.90 up to £50. Free carriage thereafter
Rest of the World.- £15.00
EU orders- calculated at checkout.
3. Has my order been shipped out yet?
As soon as your order has been shipped from our warehouse you will be sent an email to confirm that your order is on its way to you.
Returns & Exchanges
Please note that we only offer free returns on orders within the UK.
Click on the URL below and follow the instructions and a return label will be emailed to you. Simply print your label, attach it to your parcel and drop off at your nearest Yodel/Collect Plus location. This will be advised when you receive your returns label email.
If you wish to return an item from outside the UK, the return postage will be the customer's responsibility. We would advise using a trackable service for returns. Please return to
11-12 Trafalgar Street
All items may be returned if you are not satisfied. An exchange or refund will be offered. Unfortunately, we are unable to refund the original postage costs unless the item is faulty. Please ensure you refer to the size guide whilst ordering and that care is taken whilst trying on the item.
If you wish to return an item please make sure the item is unworn, that all labels are still attached and the item is in its original packaging. Put the packing note or a note with the order number and your name in the package.
Refunds to your card will be made when the returned item(s) have been received by us in their original condition.
In the unlikely event that you receive a faulty item please email email@example.com with your name, address, description of item and details of the fault. We will email you with details on how to return. An exchange or full refund including postage will be offered.
Terms & Conditions
Customers have the right to cancel any order within seven days of placing the order or within seven days of receipt. If you wish to cancel then please email
firstname.lastname@example.org and we will advise on what to do next. Refunds will be made when the goods have been received back by us.
We do not hold any of your credit or debit card details as all payments are processed securely by Paypal